Frequently Asked Questions
We currently only support delivery of orders within the continental United States.
We use Square for payment and the following cards are supported: American Express, Visa, Mastercard, and JCB.
For orders containing bulky furniture, you will be redirected to our scheduling calendar to pre-schedule your desired delivery date and time slot. Delivery slots are subjected to availability, but if you have any specific request, feel free to write in to firstname.lastname@example.org with your order number, our customer service will see how they can help with your request!
Congrats on the new home! Yes, we can hold your order for up to 3 months from the date your items arrive in our warehouse. For furniture orders, you'll be able to choose any delivery date within 3 months from the date your order will be ready for delivery.
If you need to hold your order for more than 3 months, feel free to write in to email@example.com and we'll see what we can do for you!
Not for now, but if you have something you really want, do send it to firstname.lastname@example.org and be as detailed as you can. Our customer service will try their best to see what they can do for you!
Our order processing time is 1-2 working days. Orders placed after 4 pm EST on Friday will be dispatched on the following Monday morning (postponed for holidays). Product transit time is 1 - 12 working days EST. So the whole delivery time is 2 - 14 working days EST.
Unfortunately, we are not able to offer C.O.D (Cash on delivery) at this time.
For refunds due to customer subjective factors, the customer will be required to send back the goods after receiving them. Refunds will be issued in the original form of payment. We will arrange refunds within 1-2 working days after receiving the goods and confirming that they are correct, if it is overdue you can contact our Customer Service Center and we will help you to enquire about the processing (the exact time of refund depends on your payment method, so please be patient and do not rush).
Oh no! We're really sorry for delivering the wrong item to you! Simply write in to us at email@example.com with your order number and our customer service will be able to look into it and arrange an exchange for you promptly. It'd be ever helpful if you can attach a photo of the packaging (reflecting the order number) to aid in our investigation process, in case the parcel got swapped accidentally during the delivering process.
We're so sorry the item did not reach you in good condition! We are happy to arrange for a prompt replacement or repair. Simply request for a replacement or repair by writing in to firstname.lastname@example.org for our customer service to follow up with you directly.
Oh no! We're sorry your order is not completed. Simply write in to us at email@example.com with your order number and our customer service will be able to look into it and have the missing item redelivered at your earliest convenience.